Refund policy
All products are made-to-order. Because every item is custom printed just for you after you place the order, we cannot accept returns, exchanges, or refunds for:
- Wrong size selected
- Wrong color selected
- Change of mind
- Buyer’s remorse
- Incorrect personalization or design choices
Once an order goes into production, it cannot be canceled or modified.
Damages, Defects & Printing Issues (Covered)
If your order arrives with any of the following problems, we will make it right at no cost to you:
- Manufacturing defect
- Damage during shipping
- Wrong item received
- Significant printing issue (misprint, wrong design, major placement error, etc.)
How to file a claim (simple 3-step process):
- Contact us within 30 days of delivery at themiliclubofficial@gmail.com
- Include:
- Your order number
- Clear photos (or short video) of the issue – For print problems: show the full design and the defect – For wrong size/item: show the size tag and product – For damage: show the packaging + the damaged item
- We will review the photos and submit a claim to Printify on your behalf.
If approved, Vendor will either:
- Reprint and ship a brand-new replacement (most common), or
- Issue a full refund
You do not need to return the original item.
Important Notes
- Minor variations in print placement (within 0.5") are normal for direct-to-garment printing and are not considered defects.
- Color differences between screen and physical product can occur due to monitor settings and are not grounds for a claim.
- We are not responsible for packages that are lost or delayed due to incorrect shipping addresses provided by the customer.
Questions? Just hit us up at themiliclubofficial@gmail.com.
Semper Fi, THE MILI CLUB